Terms of Service

• hotelchatbook®: A Software as a Service (SaaS) platform that utilizes Artificial Intelligence to automate interactions with guests. • User: The Hotel, tour operator, host, or entity contracting the service. • Guest: The end-user interacting with hotelchatbook® via messaging channels. • Billable Conversation: An active interaction occurring within a 24-hour window starting from the Guest's first message. • Sources of Truth: Documents, files (iCal, Sheets), APIs, or texts configured by the User that feed the bot's knowledge base.

To use hotelchatbook®, the User must register and maintain an active account. By doing so, the User agrees to: • Provide truthful, accurate, and up-to-date registration information. • Maintain absolute confidentiality of their access credentials. • Assume full responsibility for any activity occurring under their account, whether authorized or not. • Immediately notify UNOZERO of any unauthorized use or security breach in their account.

3.1. Nature of the Agreement: UNOZERO grants the User a limited, revocable, non-exclusive, non-transferable, and non-sublicensable license to access and use hotelchatbook® exclusively as a cloud-based service. 3.2. Reservation of Rights: The User expressly acknowledges that this agreement DOES NOT constitute a sale of the software. UNOZERO retains all rights, titles, and interests, including Intellectual Property, copyrights, source code, algorithms, and the "Hotel Brain System." The payment made strictly corresponds to the rental of the platform's usage.

4.1. Support Tool: hotelchatbook® is an assistance and automation tool. It does not replace human judgment nor the operational management of the hotel. 4.2. Limitations of LLMs (Hallucinations): The User understands and accepts that Generative Artificial Intelligence models are probabilistic and non-deterministic. Therefore, hotelchatbook® may occasionally generate inaccurate responses ("hallucinations") or erroneous interpretations. UNOZERO does not guarantee 100% accuracy in the generated responses. 4.3. Disclaimer for AI Errors: UNOZERO shall not be liable for any economic loss, lost bookings, erroneous quotes, incorrect rates charged, or reputational damage arising from responses generated by the virtual assistant. It is the User's responsibility to periodically audit conversations.

5.1. Extraction Mandate: By providing links to their profiles on third-party platforms (e.g., Booking.com, Airbnb, Google My Business) for the assistant's "pre-training," the User appoints UNOZERO as their authorized agent to extract (scrape), read, and process text, images, and rates from such profiles. 5.2. Ownership Warranty: The User warrants that they hold the necessary legal rights, licenses, or authorizations over all extracted information or uploaded files (PDFs, manuals). The User shall indemnify and hold UNOZERO harmless against any third-party claim (including OTA platforms or photographers) for copyright infringement (DMCA) or violation of third-party terms of service arising from this extraction.

When using hotelchatbook®, the User agrees to comply with applicable laws and agrees NOT to: • Use the service for illegal, fraudulent, or unauthorized purposes. • Send spam, unsolicited bulk messages, or violate commercial messaging policies. • Interfere with, disrupt, or attempt to breach the security of UNOZERO's platform, servers, or networks. • Impersonate other people, companies, or hotels. Violation of these acceptable use policies entitles UNOZERO to immediately terminate and block the account without right to refund.

7.1. User Data: The User retains ownership of the specific business information (prices, photos, policies) uploaded to the platform, but grants UNOZERO a license to use it in providing the service. 7.2. Guest Data: The User acts as the "Data Controller" and UNOZERO as the "Data Processor" under applicable data protection regulations. 7.3. UNOZERO's Ownership: All source code, algorithms, RAG (Retrieval-Augmented Generation) architecture, databases, system prompts, designs, and methodologies of the Service are the exclusive property of UNOZERO. 7.4. AI Training License: The User grants UNOZERO a perpetual, irrevocable, worldwide, and royalty-free license to use chat histories, interactions, and metadata generated through the Service in an aggregated and anonymized manner (without PII). This data shall be used exclusively for the training, fine-tuning, and continuous improvement of UNOZERO's Artificial Intelligence models and algorithms. 7.5. Prohibition of Reverse Engineering: The User is strictly prohibited from: (a) decompiling, reverse engineering, or attempting to extract the AI's source code or system prompts; (b) using the Service to build a competing product; (c) performing unauthorized stress tests, prompt injection, or security audits.

8.1. Plan Structure: • Freemium: Free usage limited to 30 conversations/month. No Service Level Agreement (SLA) guarantee. • Matrix / PRO: Paid subscriptions with defined conversation quotas. • Overages (Pay as you go): Conversations exceeding the contracted plan's quota will be automatically charged at the current rate (e.g., €0.09/conversation). 8.2. Payments: Payments are processed via third-party gateways (Stripe). The User authorizes the automatic charge of the subscription fee and any generated overages at the end of the billing cycle. 8.3. API and Token Protection: The Service depends on third-party APIs (Meta/WhatsApp, OpenAI, Anthropic, among others). If the User's account experiences an anomalous volume of messages (e.g., spam attacks, bots on WhatsApp) generating a disproportionate consumption of server resources or AI "tokens," UNOZERO reserves the unilateral right to throttle, pause, or temporarily suspend the bot without prior notice to protect the stability of the shared infrastructure. See also the Acceptable Use Policy.

The correct functioning of hotelchatbook® depends entirely on the quality of the data supplied by the User ("Garbage In, Garbage Out"). 9.1. Connected Sources (iCal, Sheets, APIs): The User warrants that all connected data sources (Google Sheets, iCal, PMS) are up-to-date and error-free. UNOZERO is not liable for phantom availability, overbooking, or erroneous rates resulting from: • Outdated data in the User's source. • Formatting errors or empty cells in the User's files. • Latency or downtime in third-party services (Google, PMS). 9.2. Binding Nature of Responses: If hotelchatbook® confirms a reservation or communicates a rate based on information (correct or incorrect) supplied by the User's sources, such confirmation shall be binding upon the User regarding the Guest. The User assumes full commercial and financial responsibility for honoring said offer.

10.1. Independence: The service relies on external platforms (WhatsApp, Meta, Instagram) that are beyond UNOZERO's control. 10.2. Suspensions and Blocks: UNOZERO assumes NO liability whatsoever if Meta/WhatsApp suspends, blocks, or restricts the User's account or phone number due to policy violations (e.g., spam reports by Guests). The management of the phone number's reputation is the User's exclusive responsibility. There shall be no refunds for periods of inoperability caused by third-party blocks.

11.1. Suspension for Non-Payment: • Base Subscription: A grace period of 48 hours is granted following a payment failure. Subsequently, the service will be suspended. • Overages: If the automatic payment for additional conversations fails, service suspension shall be immediate until the debt is covered. 11.2. Suspension for Policy Violations: UNOZERO may suspend or terminate the User's access to the Service immediately if the User violates the WhatsApp/Meta Acceptable Use Policy or any other condition of these Terms. 11.3. Effects of Termination: Upon termination of the contract, the right of use ceases immediately. 11.4. Data Retention and Deletion: UNOZERO will retain chat histories for a maximum period of 30 calendar days post-termination to allow for export by the User (provided the User is in good standing). After this term, UNOZERO will proceed with the irreversible deletion or anonymization of personal data, without any liability to maintain backups.

To the maximum extent permitted by applicable law: 12.1. UNOZERO's total cumulative liability toward the User, arising out of or related to this contract (whether in contract, tort, negligence, or any other legal theory), shall be strictly limited to the total amount paid by the User to UNOZERO during the twelve (12) months immediately preceding the event giving rise to the claim. For users on the Freemium plan, the maximum liability shall be Fifty US Dollars ($50 USD). 12.2. In no event shall UNOZERO be liable for indirect, punitive, incidental, special, or consequential damages (including lost profits, loss of revenue, or data loss). 12.3. The User agrees to indemnify and hold UNOZERO harmless against any third-party (Guest) claims arising from the use of the platform, including claims for erroneous offers or dissatisfaction with the hotel's service.

13.1. Individual Arbitration: Any dispute, controversy, or claim arising out of or related to these Terms or the Service shall be resolved through binding and confidential arbitration. 13.2. Class Action Waiver: The User and UNOZERO agree that any dispute resolution proceeding shall be conducted only on an individual basis and not as a class, consolidated, or representative action. 13.3. Jurisdiction: Arbitration shall be administered under the laws of the State of Delaware, United States, without regard to its conflict of laws principles, or alternatively in the jurisdiction of the corporate holding company (Colombia), at UNOZERO's sole discretion. For any matter not subject to arbitration, the parties submit to the ordinary jurisdiction of the city of Miami, Florida, United States.

If you have any questions, concerns, or requests related to these Terms of Service, you can contact us at: • Email: ceo@unozero.ai